Payments
What payment methods do you accept?
We accept all major credit and debit cards. All credit and debit card holders are subject to validation and authorisation, to maintain security and prevent fraud.
When will payment be taken?
If your card is authorised, we’ll send you an email confirming your order has been successful.
Please take great care to enter all your details accurately during checkout, as often incorrect or incomplete information can result in your bank or card issuer declining payment.
If you’re unsure why your payment is declined, please contact your card issuer or bank.
What currencies do you accept?
We only accept payment in pounds sterling.
Delivery
Where do you deliver?
The Catherine Gallery can accept orders for Mainland United Kingdom ONLY. If you are outside of this area, please visit the Etsy Store for further options: https://www.etsy.com/uk/shop/TheCatherineGallery
When will my order arrive?
All orders, which are in stock, are aimed to be dispatched within 5-7 working days. Please refer to any Royal Mail Tracking information, alternatively please contact us.
* Please note Summer Delivery times are 8 – 10 working days. See Blog Note.
UK Delivery
The Catherine Gallery can accept orders for Mainland United Kingdom only. All orders are aimed to be dispatched within 3-5 working days. All orders are dispatched via Royal Mail. Delivery costs vary depending on the products selected.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Christmas Deliveries
Postal Orders
Last orders to be processed before Christmas will be accepted on 12th December 2022. The Royal Mail Postal Strike disruption is expected to delay the delivery of orders, please order early to avoid disappointment. My apologies for this inconvenience.
Click and Collect
Last orders to be processed before Christmas will be accepted on 21st December 2022.
Royal Mail Posting Dates
Click Collect
Four Marks, Hampshire, UK
Customers who wish to collect their orders from Four Marks, Hampshire, and save the postage costs may do so. Select ‘Click Collect’ when completing the checkout process. Once your order is processed, we will be in contact to arrange a mutually convenient time for collection.
Returns
Returns are accepted. Please contact us within 14 days of delivery if you wish to return an item. We will confirm the return address for the parcel. The buyer is responsible for packing and return postage costs.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Exchanges / Cancellations
We don’t accept exchanges or cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund
Once a returned product, in original condition, is received by us, a full refund of the product purchase price will be actioned within 7 working days.
Do you have a question?
Where is my order?
Help and advice regarding the location of your order. Please refer to any Royal Mail Tracking information, alternatively please contact us.
Contact
If something is not quite right with your order, please contact us and we will do her very much to resolve swiftly.
Message
Contact us regarding a stock delivery time or maybe a new design idea? All feedback is gratefully received.
Where can I view products in-person?
Latest events information regarding pop-ups and craft markets. Come and meet Catherine.